Bakersfield citizens can report service needs using a new smart phone app

Bakersfield Mobile app now available

BAKERSFIELD, Calif. - Reporting a problem to the city is now easier than ever and right in the palm of your hand.  A free mobile and tablet app allows users to keep city crews accountable.

The City of Bakersfield is now making it easier for people to report issues directly from a smart phone.

"So many people are using smart phones whether its browsing the Internet to find directions, to find restaurants, to review restaurants or other attractions and this is such an extension on how people use their smart phones," said Chris Huot, assistant to the city manager.

Bakersfield is working with City Source, a smart phone application developer and creating Bakersfield Mobile, an app leaders plan to roll out in three phases.

"We see a lot of things going on in the city and maybe that's one way to help authorities make things better for us," said Alvia Ramirez of Bakersfield.

"I think it's actually pretty cool.  i think it will help the city a lot and there are a lot of problems, as far as sinkholes and different things that it will be great thing for the city," said Randy Gabriel of Bakersfield.

The app is free to download and easy to use.  Users point their phone and take a picture at an existing problem around the city.  The app uses geo tagging to let crews know exactly where the problem is located.

"Part of the feature of the app allows the user to not only submit that request for service, but also track it to its competition and receive updates as it gets assigned and ultimately completed," said Huot.

Phase one of the app will concentrate on graffiti, potholes, street light malfunction, park equipment and irrigation issues.  The second phase will include code enforcement issues.

"People, they do see that type of stuff and I'm pretty sure they get tired of seeing it all the time," said Carlos Perez of Bakersfield.

The three-year agreement with City Source is costing the city $24,000 in its first year and $22,000 the remainder years for maintenance and other services to keep the app running.

"The app is a great idea for everyone and I think everyone will love it," said Rodney Washington of Bakersifeld.

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Carlos is on Facebook at www.facebook.com/carloscorrea23abc

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