Bakersfield mother upset after daughter refused service at urgent care facility

BAKERSFIELD, Calif. - A young girl with a temperature of 105 is refused service after visiting an urgent cre facility in northwest Bakersfield.  The 10-year-old was with her mother at the time.

The Bakersfield mother has spent weeks trying to figure out why employees at Sendas Urgent Care wouldn't open their doors to help treat her sick daughter.


On Christmas Eve, Dawndi Mazza noticed her 10-year-old daughter, Alexis vomiting and having a very high fever.  She called Sendas Urgent Care on Calloway Drive in northwest Bakersfield and was told by workers to bring her daughter in before the office closed at five.

“They knew, we were coming and when we got there the doors were locked and it was 4:52,” she said.

The mother, who lives just two minutes away, was outside in front of the facility begging to get in and she even attempted to call the office from her cell phone.

“I was screaming for the door, please let us in. My daughter has a 105 fever and nobody looked our way.  There was an office full of people.  The waiting room had at least, probably four or five people in it and two receptionist at the desk,” she said.

The Bakersfield mom was hung up on three times and was finally told the office was closed for the day.

“I was humiliated, I was degraded, I was disappointed, i was let down by Senda’s Urgent Care. I couldn’t believe that they would treat people like that, just ignore people, you don’t do that,” said Mazza.

We spoke with Susan Garcia, the manager at the facility who didn’t want to appear on camera, but released this statement: “Our holiday hours are from 8am to 5pm. Our hours of operation are posted in advance.  During holidays, we do close early in order for our dedicated and valued employees to enjoy time with their loved ones.”

“Nobody should be treated this way, especially a ten year old little girl on Christmas Eve, that’s horrible,” said Lindsy Watson, Mazza’s other daughter.

The family returned home and say Senda’s eventually called them back, but it was two days later when their crisis was over.

“They could of at least come out and been like, we’re closed, we close at this time, there is another urgent care right down the street, do you want us to check her fever real quick to make sure its not going up, give us some advice about what to do since we couldn’t find anybody.  You know, they didn’t do anything at all,” she said.

23ABC did have an appointment to speak to managers at the urgent care facility, but when we arrived they told us HIPPA prevents them from speaking to us about the matter.


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