FedEx documents obtaining people's names, addresses, and tracking numbers dumped in dumpster

BAKERSFIELD, Calif. - It's a big concern for FedEx customers as page after page of documents are found in a dumpster.    

The 13 papers included sensitive information including more than 70 people's names, addresses and tracking numbers.

While enjoying the afternoon with her family, Ofilia Garcia received a big surprise outside her front door.

"I thought to myself, I’m not expecting a delivery," she said.

It was her son who peaked out the window and happened to see a FedEx driver do the unthinkable.

"I saw a FedEx truck come and dump a bunch of papers in the trash can," said Benjamin Brown, the young boy who saw it all.

Those papers of the driver's daily route included the names, addresses and tracking numbers to more than 70 FedEx customers.

"They walked out of their vehicle, walked onto our property and just dumped everybody's information into our trash can,” said Garcia.

Garcia contacted FedEx branches leaving several messages and was getting nowhere until the higher ups began calling back.

"The big bosses started calling and they were like 'well, we're going to send somebody out and pick it up and we recommend don't talk to anybody about it, it's really not a big deal. I kept telling them, ‘what do you mean it's not a big deal?’ It has people's information and he was like 'oh, no they were alias,’” she said.

During our interview, 23ABC cameras caught a FedEx truck returning to the dumpster.  We asked if they were picking up the documents and they didn't have much to say.

"No comment," said the driver.

A spokesperson for FedEx released this statement:

"While no proprietary customer data was compromised, we are committed to ensuring the security of our customer's information and take these matters very seriously.  We are investigating this matter and will take appropriate steps to address the situation," said Ashley Faderewski, FedEx Ground Public Relations.

Garcia says those dumped documents leads to packages being stolen and may leave customers vulnerable for identity theft.

"I've sent things to FedEx before, if this is how they handle my information, other people might want to know,” said Garcia.

The documents have delivery sites from Wasco to Bakersfield and many address in between.


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