BAKERSFIELD, Calif. - A woman died after she was reportedly refused CPR by the home she was living in.

On Feb. 26, at about 11 a.m., 87-year-old Lorraine Bayless, resident at Glenwood Gardens, collapsed in a dining room.

According to reports, a staff member called 911 and 911 staff tried to get the caller to do CPR on Bayless.

In the 911 call, the caller then refused to perform CPR.  

LISTEN TO THE 911 CALL BELOW

After several minutes, an ambulance arrived and Bayless was taken to Mercy Southwest where she was later pronounced dead.

Read the Bakersfield Fire Department's incident report here .

Glenwood Gardens, the home where the woman lived, released a statement claiming it's against policy to perform CPR on anyone.

Here's the home's statement:

First and foremost, we extend our deepest sympathies and condolences to this individual’s family on the passing of their loved one.  We also appreciate the assistance of emergency personnel who arrived immediately to assist in rendering first aid.  In the event of a health emergency at this independent living community our practice is to immediately call emergency medical personnel for assistance and to wait with the individual needing attention until such personnel arrives. That is the protocol we followed.  As with any incident involving a resident, we will conduct a thorough internal review of this matter, but we have no further comments at this time.

As of March 4, 2013, law enforcement officials are not questioning that protocol, telling ABC News there is no investigation pending in Bayless's death.

Bakersfield Fire Battalion Chief Anthony Galagaza said (Tracey) Halvorson followed protocol and that dispatchers give CPR instructions over the phone numerous times each year.

Read the California Nursing Practice Act here .