BAKERSFIELD, Calif. - "When you make that initial call, we are the calm voices on the other end."
Dramatic images and accounts from Monday's explosions at the Boston Marathon continue to pour out.
But what you don't see is the brave men and women who are trained to answer those calls for help on a daily basis.
Local 911 Coordinator, Christina Bruce is compassionate towards the emergency dispatchers in Boston who answered thousands of calls Monday afternoon.
"There's several of us in here that for instance the Taft shooting, I'm an alumni of the school and so are some of my other co-workers that were here answering calls when it happened", Bruce said.
This week is National Public Safety Telecommunicators Week and it's a chance to give thanks to the men and women who never know what tragedy could be waiting on the other end of the phone.
Bruce explained, "you really never know, you could take a barking dog call one second and the next second someone is being stabbed or shot."
According to Bruce, the next time you make an emergency call know exactly where you are and be ready to answer as many questions as possible.
"Sometimes when people are in crisis they may not think that they remember, they may not think they know something so, we will ask you the same question 3 or 4 times because the 3rd or 4th time you're going to answer that question," Bruce said.