Glenwood Gardens' parent company says staff confused on CPR policy

BAKERSFIELD, Calif. - Is Glenwood Gardens pulling its support of the staff member heard on the shocking 911 tape ?

Last Friday, the company said all protocol was followed after a woman identifying herself as a nurse refused to administer CPR to the woman, who later died.

On Tuesday, a different statement was released .

Brookdale Senior Living extends its heartfelt sympathies to the resident’s family, and we will continue to support them at this difficult time.  
This incident resulted from a complete misunderstanding of our practice with regards to emergency medical care for our residents.  Glenwood Gardens is conducting a full internal investigation, which we are fully supporting, and the individual is on voluntary leave during the process.
In addition to Glenwood Gardens’ investigation, we are conducting a company-wide review of our policies involving emergency medical care across all of our communities.   We will implement our findings in order to maintain our commitment to providing residents with the highest level of care and services.

Brookdale Senior Living, the parent company of Glenwood Gardens is speaking out about claims their employee made to a 911 dispatcher , saying her boss, who in the recording seemed to be close by, instructed her  not to perform CPR.

Glenwood Gardens' Special Section -

"He is saying we don't, so you can talk to my boss,” the woman said to the 911 dispatcher.

Brookdale Senior Living says staff at Glenwood Gardens did not accurately comprehend the company's policy, saying the incident "resulted from a complete misunderstanding of our practice with regards to emergency medical care for our residents." 

Last Friday, Executive Director Jeffrey Toomer released a statement saying staff did exactly what they should have in the situation saying, “our practice is to immediately call emergency medical personnel for assistance, and to wait with the individual needing attention until such personnel arrives, that is the protocol we followed."

During a residents meeting yesterday, a family member of someone currently living at the facility told 23 ABC, that Toomer later denied to residents that there is any policy or procedure to prevent CPR from being administered.

On the 911 tape, the woman who identified herself as a nurse refused to find someone not employed by the company to offer aid to 87-year-old Lorraine Bayless.

"I don't know where he is, but she is yelling at me and saying that we have to have one of our other residents perform CPR, and she'll instruct and I am not going do that,” said the woman to the dispatcher.

The facility staff member on the 911 tape is on a voluntary leave.

Brookdale Senior Living says it is reviewing their medical response policies at their facilities across the country. 

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