WASHINGTON (AP) - A congressional report says the Social Security Administration has been closing a record number of field offices because of budget constraints even as the demand for services soars.
As a result, seniors seeking information and help from the agency are facing increasingly long waits, in person and on the phone.
The bipartisan report from the Senate Aging Committee says that Social Security has closed 64 field offices since 2010, the largest number of closures in a five-year period in the agency's history. In addition, the agency has closed 533 temporary mobile offices that often serve remote areas. And hours have been reduced in the field offices that are still open.
The committee is holding a hearing on the report Wednesday, and a Social Security official is scheduled to testify.
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