NewsCovering Kern County


PG&E warns customers about increase in scams ahead of tax season deadline

Posted at 12:26 PM, Apr 10, 2018
and last updated 2018-04-10 15:27:15-04

PG&E is warning its customers about an increase in scams the company has seen ahead of the tax season deadline.

The company said that its customers have been receiving emails and calls that show PG&E's phone number ,1-800-743-5000 on the caller ID.

According to a statement sent by PG&E, scammers are pretending to be PG&E employees to get information from people or gain access to their homes.

PG&E said that some of the scams included:

  • Telling customers they are eligible for a federal tax refund and requesting personal information like Social Security.
  • Claiming to represent a PG&E initiative so they can sell a product or gain entrance to your home.
  • Trying to sell a service such as solar evaluation and requesting personal information.
  • “Phishing” emails to PG&E customers asking them to make a payment online or fill out false documents.

The company also listed a number of tips for customers to follow and stay safe:

  • PG&E’s Credit Department will not ask for personal information or a credit card number over the phone. If you gave someone your credit card or checking account information, report it to the credit card company or bank and law enforcement immediately.
  • Be cautious if you receive an unexpected email that claims to be from PG&E. Do not click on any links or provide any personal information, and call 1-800-743-5000 instead.
  • Always ask for identification before allowing anyone claiming to be a PG&E representative inside your home. PG&E employees always carry their identification and are always willing to show it to you.
  • Remember that if you have an appointment with PG&E, you will receive an automated call within 48 hours prior to a scheduled visit, or a personal call from a PG&E gas service representative prior to a scheduled visit.