SoCalGas warns customers of rise of utility scams during COVID-19 pandemic

Posted at 4:00 PM, Mar 27, 2020
and last updated 2020-03-27 19:56:22-04

LOS ANGELES, Calif. — SoCalGas today reminded customers to be aware of potential scams aimed at customers during the COVID-19 outbreak.

According to SoCalGas, a common scam involves telling customers they must pay their gas bill immediately or their natural gas service will be disconnected.

SoCalGas does not call customers looking for payments and announced on March 13, that service disconnections for those struggling to pay their bills has been suspended until further notice.

Ways to protect yourself include:
• Never provide your personal information with anyone claiming to be a representative.
• Always ask to see a SoCalGas photo ID badge before letting someone inside your home.
• Customers are encouraged to verify the employee’s uniform and identification.
• Customers can always check the status of their SoCalGas account or pay their latest bill by logging on to My Account.

Customers who have questions about their experience with a SoCalGas representative should immediately contact SoCalGas customer service at 800-427-2200.

Visit here for additional information about scams.