News

Actions

Mobile homeowner faces smart meter issue

Posted at 9:53 PM, Sep 24, 2015
and last updated 2015-09-25 00:53:43-04

A mobile home community is still facing the after-effects of an explosion that occurred in their neighborhood early last month. In the gas explosion, two homes were burnt to the ground, while many neighboring homes were destroyed.

Cindy Miller, who lives behind the two homes that were completely tarnished, says her house is being restored. She and her husband have been living in a hotel ever since and are ready to come home.

The explosion happened on August 6, 2015.

The Millers then received a utility bill from PG&E for the billing cycle of August 6-September 8 of $451.95. 

How could this be possible when the two haven't been living in the home?

After making a call to PG&E, they realized the error. They noted that the Millers smart meter wasn't connected, and then sent them an estimated bill.

"PG&E estimates bills when there is a loss of connection to the customer's meter. When a monthly statement is estimated, we encourage customers to contact us to better understand the circumstances," said Katie Allen, a spokeswoman for PG&E.

After reaching out to us, the Millers now have a $0 PG&E balance and their electricity has been turned back on. 

PG&E apologizes to the Millers for the inconvinence.