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Local boutique says yes to the refund after misunderstanding with former bride

Posted at 5:56 PM, Jun 14, 2019
and last updated 2019-06-14 20:56:43-04

BAKERSFIELD,Calif. — A local bride said ‘yes’ to the dress but found herself without it. Thanks to 23ABC, on Friday, the bride and the bridal shop have reached somewhat of a happy ending.

Laurissa Salazar says she ordered a dress from Enchanted Bridal Boutique that has four-out-of-five-star reviews on Yelp, the Knot, and Google.

The boutique is located off of Stockdale Highway, but Salazar claims she never received it after paying $1,900 for her Mon Cheri dress back in August.

“It was very painful and stressful to have to walk in here today with the news to have to go in here with support and get a refund,” said Salazar.

The shop says Salazar told them in January that her May wedding was canceled, so the shop put other priority bridal orders in front of hers.

“There weren't sympathetic at first and I see the difference now, because I did display my feedback, my reviews on social media,” Salazar said. “And it took action for them to response and be sympathetic and I do appreciate because people do make mistakes.”

Angela Jourdan, co-owner of Enchanted Bridal Boutique, admits Salazar's order was misplaced, a mistake, that further delayed the dress or refund.

“I know we in some of her reviews it said two weeks, and that wasn’t true, we said by the end of the month in May hopefully,” Jourdan said. “Unfortunately, it took a little longer than May and today she got her refund.”

23ABC was there for the emotional apology. Jourdan and Salazar were able to reconcile by having Salazar receive a full refund.

This is something Jourdan says is against their contract, but says it was the right thing to do.

“We have never had a problem before, and we made a mistake and I deeply, deeply apologize to you,” Jourdan said. “I never maliciously meant to hurt you, it just took a little bit more time to get you your refund.”

Salazar says she wants to remind brides to get everything in writing when purchasing a dress.