NewsCovering Kern County


Local woman fighting bill for unwanted satellite TV services

Says she never signed up for a DirectTV account
Posted at 8:06 PM, Aug 03, 2018
and last updated 2018-08-03 23:37:18-04

A local woman says she was billed for unwanted satellite TV services.

According to Sandra Covazos, she was at the AT&T store on Ming Avenue opening an account for her smart watch in May. While she was there, a sales associate tried selling her a DirectTV bundle package.

She says she told him that she had another provider and refused the services.

Covazos says two to three weeks later, a technician showed up at her home for an installation appointment. Two weeks after that, another technician called her.

Covazos says on Wednesday she was sent a letter from AT&T claiming her account was delinquent and she owed more than $200 for DirectTV services. 

According to Covazos, she then called customer service. After speaking with multiple agencies, she says one customer service agent said he would have her account cleared and a letter would be sent to her confirming the resolution.

Covazos says she was still worried and went to the AT&T store herself. She says the manager of the store told her that she must have misunderstood the sales associate and that she did sign up for DirectTV. 

She still has not received the letter and her account remains delinquent. She fears the bill could potentially hurt her credit. 

23ABC reached out to AT&T for comment, but they have not gotten back to us.