In the event of an emergency, when someone is on the phone with a dispatcher after calling 9-1-1, there could be critical information needed that the caller may not have off the top of their head.
But thanks to the Smart911 system, dispatchers could have access to information that could mean the difference between life and death. That system has officially gone live in Kern County, effective May 28.
The system allows a user to go online and create a profile through the Smart911 website . According to Kern Behavioral Health and Recovery Services, a user can then "indicate any behavioral, medical, or cognitive health condition they may have. They may also highlight additional special needs, including medications they may be taking or special instructions for first responders."
Users can also including pictures or information on family members or pets.
The program allows first responders, including dispatchers, EMTs, police officers, fire fighters, to know more about the person they're dealing and the situation which they'll be coming across.