In the event of an emergency, when someone is on the phone with a dispatcher after calling 9-1-1, there could be critical information needed that the caller may not have off the top of their head. 

But thanks to the Smart911 system, dispatchers could have access to information that could mean the difference between life and death.

The system allows a user to go online and create a profile through the Smart911 website. According to Kern Behavioral Health and Recovery Services, a user can then "indicate any behavioral, medical, or cognitive health condition they may have. They may also highlight additional special needs, including medications they may be taking or special instructions for first responders."

Users can also including pictures or information on family members or pets.

The program allows first responders, including dispatchers, EMTs, police officers, fire fighters, to know more about the person they're dealing and the situation which they'll be coming across. </p>

Smart911 began being used by the Bakersfield Police Department in March 2019 and is available to all individuals.

The app is available on the Apple Store or Google Play. Those that create a safety profile will be prepared in all towns and counties across the country that support Smart911 as the safety profile travels with you.