The Castillo family says they're stuck in Barcelona following terrorist attacks

Posted at 6:01 AM, Aug 18, 2017
and last updated 2017-08-19 11:51:57-04

UPDATE (Aug. 19 8:51a): The Castillo family will be boarding a plane at 3:45p.m. Saturday and will be flying back into LAX. 23ABC will catch up with the family once they return to Bakersfield. 


UPDATE (8/18 3:58 p.m.): The Castillo family's travel insurance company told 23ABC that the family will be able to return home to Bakersfield.

The company's statement:

Upon receipt of required documentation, we approved airline tickets for the Castillo family today.  The assistance company has relayed this information to the family and is making final arrangements. 
We are also providing up to $800 ($200 per person) for additional meal and local transportation expenses while the family is delayed, which is a covered Travel Delay benefit under the travel protection plan they purchased.
We look forward to hearing that the family has returned home safely. 



A Bakersfield family is stuck in Barcelona in wake of deadly terrorist attacks.

On Friday morning, 23ABC spoke exclusively with Shannon Castillo, who along with her husband, two children and her son's girlfriend, are in Barcelona visiting.

Shannon said the family went to visit and ended up in the midst of the chaos on Thursday.

While caught up, the family lost money and clothes. 

Now, she says they're being told they have to pay $9,000 to get a return flight to the United States. 

The family has created a GoFundMe account to try to raise money to get back to the States.