UPS store customer unhappy with the way east Bakersfield store markets mailboxes

BAKERSFIELD, Calif. - A local man is unhappy with the way an east Bakersfield UPS Store markets their mailboxes. 

Harold Sprayberry bought a UPS mailbox two years ago and never had a problem with his mailbox until he moved away and realized the mailboxes weren't open 24-hours, like signs inside the store said. 

“I’ve noticed that sometimes I’ve shown up a little bit after 6:30 p.m. and the doors locked,” said Sprayberry. 

And even though the 24-hour access signs are up, that isn't an option at the UPS Store on Mall View Road because there's no separation between the store and the mailbox. 

“If I would’ve known that I would’ve went to one of the other UPS stores,” Sprayberry said. 

However, in small print at the bottom of the marketing board is a disclaimer that reads "services available at select locations. Restrictions and limitations apply."

But for Sprayberry, the issue is still present and now more so that he lives further away from the store. 

"I have to drive a long ways," he said. 

With the store closing most days at 6:30 p.m., Sprayberry is left making a plea to store owners for a change.

“Cover up the sign, take that part of the sign down,” said Sprayberry. 

All while making also informing potential future customers. 

“Make sure that the one you’re going to has true 24-hour access to it,” he said. 

The UPS spokesperson did add UPS would be more than happy to help Sprayberry find a solution to the issue. She also said she recommends all UPS customers make sure they know exactly what their UPS Store offers. 

 

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