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Chick-fil-A is again America's favorite restaurant chain

Posted: 12:14 PM, Jun 27, 2019
Updated: 2019-06-27 15:29:37-04
Chick-fil-A is again America's favorite restaurant chain

Americans really love Chick-fil-A.

For the fourth year in a row, the Georgia-based chicken chain has been named America's favorite restaurant, according to the American Customer Satisfaction Index . The index is based on input from nearly 23,000 consumers.

The chain, whose customer service is perhaps just as well-known as its food, scored an 86 on the 100-point scale, down one point from last year.

Coming in third (behind a collection of smaller companies) was Panera with a score of 81. Four chains tied for fourth with a score of 80: Arby's, Chipotle, Papa John's and Pizza Hut.

Other popular chains scored much lower. KFC scored 78, Burger King 76 and Taco Bell 75. McDonald's was among the lowest with a score of 69.

Chick-fil-A's sales are also soaring. Though its stores are open only six days a week, the company managed to generate more than $10.5 billion in sales in its most recent fiscal year, making it No. 3 in the industry behind McDonald's and Starbucks, according to Nation's Restaurant News .