PG&E recently announced that due to the COVID-19 pandemic it has voluntarily implemented a moratorium on service disconnections for non-payment, effective immediately. This suspension will apply to both residential and commercial customers and will remain in effect until further notice.
PG&E will continue to monitor current events and identify opportunities to support our customers and communities.
Actions the company has taken include providing guidance for employees who have direct customer contact to take social distancing precautionary measures, such as avoiding handshakes and wearing disposable nitrite gloves while in customers’ homes.
Customers who visit local offices to pay bills and are sick or experiencing symptoms are being asked to use other payment methods such as online or by phone at 877-704-8470.
#COVID19 ADVISORY: To support residential and commercial customers, PG&E has voluntarily implemented a moratorium on service disconnections for non-payment - offers flexible pay plans to residential customers impacted or facing hardship due to COVID-19. https://t.co/IVEBdNlgbL pic.twitter.com/QiIbNS9dFr— PG&E (@PGE4Me) March 13, 2020
“We recognize that this is a rapidly changing situation and an uncertain time for many of our customers. Our most important responsibility is the health and safety of our customers and employees. We also want to provide some relief from the stress and financial challenges many are facing during this worldwide, public health crisis. We understand that many of our customers may experience a personal financial strain due to the slowdown in the economy related to the pandemic,” said Chief Customer Officer and Senior Vice President Laurie Giammona.
Internally, the company is taking advanced cleaning measures, communicating best practices frequently with employees, and is asking its leaders to let employees work remotely if their job allows, while avoiding critical business disruption.